FAQ

Questions & Answers

What payment methods do you accept?

At the moment we accept PayPal, Visa and MasterCard .

How much is shipping?

We ship Australia Wide using couriers such as Australia Post, Fastway and Couriers Please.

A standard charge of $8.95 applies for most orders within Australia, however, prices may vary according to the size of your package or location.

We offer Free Shipping on orders $50 and over.

Shipping charges on international orders vary and will be calculated at checkout.

How long does shipping take?

Once your order is completed, shipping within Australia will take 10 – 14 working days.

Orders shipping to New Zealand, US and Canada may take longer.

As we use air mail, shipping may be delayed during busy seasons, so please plan your order accordingly.

My order is taking too long, what can I do?

If you have been waiting for longer than promised, please get in touch.

We will lodge an enquiry with the postal service and update you as soon as possible.

If we are unable to locate your package, you may be eligible for a full refund.

Do you have a Refund Policy?

If you are not satisfied with your item, we will refund the full price within 7 days of your purchase.

All goods must be returned at the buyer’s expense in the same condition as received, including all original packaging.

How can I contact you if I need further help?

The Cross & Stitch staff are available 24 / 7 via our contact page, so please don’t hesitate to email us if you have a question.

You will receive a response within 24 – 48 hours.

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